Shipping & Returns

A straightforward look at how your order is made, shipped, and — if needed — returned.

Making & Shipping Times

Each Feltbreath piece is handmade to order. Please allow 3–5 business days for your piece to be made before it ships.

Feltbreath pieces are made and shipped from our studio partner in China. Once your order ships, delivery typically takes 7–10 business days to the UK, Australia, and New Zealand, and may take longer to other destinations. You'll receive a tracking number by email as soon as your order is on its way.

During busier periods, production may take slightly longer than the window above — if this affects your order, we'll let you know.

International Shipping & Customs

We ship worldwide. Delivery times vary by destination (see above).

Any import duties, taxes, or border processing fees charged by your country are the responsibility of the customer and are not included in the listed price. These charges, where they apply, are set by your local customs authority — not by Feltbreath — and can vary depending on where you live.

Returns & Cancellations (UK)

If you're in the UK, you have a statutory right to cancel your order within 14 days of delivery, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To cancel within this period, contact us at contact@feltbreath.com with your order number. You'll need to return the item to us; return shipping costs are the customer's responsibility unless the item arrived damaged or faulty (see below). Once we receive your returned item, we'll process your refund within 14 days.

Items should be returned in the condition they were received. This policy currently applies to our ready-made collections; custom configurations are not yet available for sale (see our FAQ), so no separate custom-order return terms exist at this time.

Returns & Cancellations (Australia & New Zealand)

For customers in Australia and New Zealand, we offer a 14-day return window from the date of delivery. This is a policy we offer voluntarily, separate from your local consumer guarantee rights, which continue to apply for faulty or misdescribed goods regardless of this window.

To start a return, contact us at contact@feltbreath.com with your order number. Return shipping costs are the customer's responsibility unless the item arrived damaged or faulty (see below). Once we receive your returned item, we'll process your refund within 14 days.

Damaged or Faulty Items

If your item arrives damaged, please contact us within 30 days of delivery at contact@feltbreath.com with a photo of the item and your order number. We'll arrange a replacement or refund — you won't need to cover return shipping in this case.

How to Start a Return

  1. Email contact@feltbreath.com with your order number and the reason for your return.

  2. We'll confirm your return and provide instructions for sending the item back.

  3. Once we receive the item, we'll process your refund or replacement within 14 days.

Natural Material Variation

Feltbreath pieces are made from natural materials, so colour, pattern, and translucency can vary slightly from piece to piece. This variation isn't a fault and isn't eligible for return on its own — see our FAQ for more on what to expect.